Terms of Use — Liver & Heart

These Terms of Use govern the contractual relationship between SPOTIC GmbH, Schuppstrasse 31, 65191 Wiesbaden, Germany, operating the Liver & Heart platform (“Liver & Heart”, “we”, “us”), and the users of the Liver & Heart platform, website, applications and related digital services provided at the applicable Liver & Heart domain and any country-specific or language-specific versions.

Liver & Heart is a digital platform for health, with a focus on liver health, patient education, expert discovery, structured journeys, community features, events, programs and partner-supported educational initiatives.

These Terms apply to all users, whether they use Liver & Heart with or without registration.

For the purposes of these Terms:

“Account” means a registered user account on Liver & Heart.

“BDSG” means the German Federal Data Protection Act.

“Content” means any text, image, video, audio, data, profile information, event information, comment, answer, post or other material made available on Liver & Heart.

“Contributions” means Content submitted, uploaded or published by Users, including comments, questions, answers, reviews, posts, suggestions, profile information or event submissions.

“Expert” means a healthcare professional, researcher, coach, therapist, organization representative or other professional user who maintains or contributes to a professional profile or expert content on Liver & Heart.

“GDPR” means the European General Data Protection Regulation.

“Liver & Heart Content” means Content created, curated, licensed, reviewed or published by Liver & Heart.

“Organization” means a clinic, medical practice, hospital, MVZ, research institution, association, employer, insurer, diagnostics provider, life sciences company or other institutional user.

“Partner” means a commercial or non-commercial third party that cooperates with Liver & Heart, including but not limited to insurers, pharmaceutical companies, diagnostics providers, laboratories, clinics, employers, associations, research institutions and technology providers.

“Partner Content” means Content provided, sponsored, reviewed or otherwise supported by a Partner.

“Services” means all services, features and functionalities provided by Liver & Heart, including the platform, website, app, journeys, educational content, expert and place discovery, Q&A, community features, events, programs, subscriptions, analytics and partner-supported offerings.

“Subscription” means a paid or free recurring access plan, membership, professional plan, organization plan or other paid product offered by Liver & Heart.

“User” means any natural person or legal entity using the Services, whether registered or not.

“User Content” means Contributions and any other Content uploaded, submitted or published by a User.

Liver & Heart provides a digital platform for health, with a primary focus on liver health and related cardiometabolic topics.

The Services may include, without limitation:

• educational articles, guides and knowledge resources;
• structured patient journeys and orientation tools;
• risk awareness and screening-related information;
• expert, clinic, place and organization discovery;
• Q&A, comments, groups and community features;
• event and program listings;
• digital companion, navigation or explanation features;
• professional profiles for Experts and Organizations;
• partner-supported education, campaigns and reporting;
• aggregated analytics and insights, subject to applicable law and user consent.

The Services are intended to provide general information, orientation and education. Unless expressly stated otherwise, Liver & Heart does not provide medical diagnosis, individual treatment decisions, emergency support or a substitute for professional medical advice.

The Services and any parts thereof are and remain the property of SPOTIC GmbH or its licensors. Users are entitled to use the Services only within the scope of these Terms.

Liver & Heart may adapt, improve, expand, restrict or discontinue parts of the Services during the term of the contractual relationship, provided that the core functionality of the Services is not unreasonably impaired for existing Users.

Content on Liver & Heart is provided for general educational and informational purposes only.

Liver & Heart does not provide medical diagnosis, medical treatment, individualized medical advice, emergency care or prescriptions. Any information provided through the Services, including journeys, risk information, companion features, Q&A, expert content or partner-supported content, must not be understood as a replacement for consultation with a qualified healthcare professional.

Users should always seek the advice of a physician or other qualified healthcare provider regarding medical questions, symptoms, test results, diagnosis, treatment decisions, medication, lifestyle interventions or changes to existing care.

In case of urgent symptoms, emergency situations or acute health concerns, Users must contact emergency services or seek immediate medical care.

Risk awareness tools, screening orientation, calculators, questionnaires or similar features do not establish a diagnosis. They are intended to support understanding, preparation and navigation only.

Users may access certain publicly available Content without registration.

Certain Services require registration, including but not limited to saving progress, joining journeys or groups, submitting questions, publishing comments, following experts, attending events, using personalized features, maintaining a professional profile or subscribing to paid plans.

Users must provide complete, accurate and up-to-date information during registration and must keep their account information current.

Users are responsible for maintaining the confidentiality of their login credentials. Users may not disclose their password to third parties or allow unauthorized access to their Account.

Liver & Heart may suspend or terminate Accounts if a User violates these Terms, applicable law, third-party rights, platform rules, safety requirements or payment obligations.

Users may use the Services only in accordance with these Terms, applicable law and the intended purpose of the platform.

Users agree not to publish, upload or transmit any Content that:

• is unlawful, misleading, fraudulent or harmful;
• is racist, hostile, violent, discriminatory, harassing, defamatory, vulgar or obscene;
• infringes third-party rights, including copyrights, trademarks, name rights, privacy rights or personal rights;
• contains personal data without a valid legal basis;
• contains viruses, malware or other harmful code;
• impersonates another person or misrepresents an affiliation;
• promotes unsafe medical practices, unverified cures or harmful health claims;
• constitutes unauthorized advertising, spam or solicitation.

Users must not misuse the Services, interfere with technical systems, attempt unauthorized access, scrape data, overload infrastructure or use automated tools except where explicitly permitted.

Registered Users may publish User Content where the relevant feature allows this, for example through comments, Q&A, group posts, profile submissions, event submissions, suggestions or other interactive features.

By publishing User Content, the User grants Liver & Heart a non-exclusive, transferable, sub-licensable, worldwide and royalty-free license to use the User Content for the operation, provision, moderation, improvement and promotion of the Services. This includes the right to store, copy, reproduce, display, publish, make publicly available, edit, format, translate, excerpt and technically adapt the User Content.

This license remains valid for as long as necessary to provide the Services, comply with legal obligations, preserve platform integrity, maintain discussions or document moderation decisions. Statutory rights of deletion, withdrawal or objection under data protection law remain unaffected.

The User guarantees that they hold all rights necessary to publish the User Content and to grant the above license.

If the User publishes personal data, the User warrants that such processing is lawful under applicable data protection laws, including the GDPR and BDSG.

Liver & Heart may review, moderate, edit, hide, restrict or delete User Content if it reasonably believes that such Content violates these Terms, applicable law, third-party rights, medical safety standards, platform policies or community guidelines.

The User indemnifies and holds Liver & Heart harmless from all claims by third parties asserted against Liver & Heart in connection with the User's unlawful use of the Services or unlawful publication of User Content, unless such claims result from willful misconduct or gross negligence by Liver & Heart.

Liver & Heart may offer community features such as comments, Q&A, groups, discussions, reactions, expert answers, event chats or peer support spaces.

Community features are intended for respectful exchange, education and orientation. They are not intended for emergency care, diagnosis, prescription, individual treatment instructions or replacement of medical consultation.

Users must not request or provide individualized diagnosis, dosing instructions, prescription advice or emergency medical guidance through community features.

Experts may contribute educational information, general explanations or professional perspectives. Unless a separate doctor-patient relationship is expressly established outside the platform, such contributions do not create an individual treatment relationship.

Liver & Heart may apply moderation, reporting, review, escalation, expert verification, content labeling or safety mechanisms. Liver & Heart does not guarantee that all Content is reviewed before publication.

Experts may create or claim professional profiles, subject to verification, eligibility checks and platform approval.

Experts are responsible for ensuring that their profile information, qualifications, professional statements, affiliations, licenses, specialties and contact details are accurate, lawful and up to date.

Experts must comply with all professional, medical, advertising, ethical and regulatory obligations applicable to them.

Liver & Heart may verify, reject, suspend, edit or remove professional profiles if information is inaccurate, misleading, unverifiable, unlawful, outdated or inconsistent with platform standards.

Expert Content may be labeled as expert-authored, expert-reviewed, editorial, sponsored or partner-supported, depending on the applicable context.

Organizations may create or manage organization profiles, team pages, event listings, content pages, programs or other institutional features, subject to the applicable Subscription, verification and approval requirements.

Organizations are responsible for the accuracy and legality of all information they provide, including imprint information, contact details, locations, services, staff, events, claims, certifications and regulatory disclosures.

Organizations must ensure that any persons acting on their behalf are authorized and comply with these Terms.

Commercial Organizations must provide legally required information, including imprint and business identification details where applicable.

Liver & Heart may offer free and paid plans, including but not limited to:

• free patient or member access;
• premium member features;
• Expert or Pro subscriptions;
• Organization subscriptions;
• event, program or campaign packages;
• partner or sponsor packages;
• analytics, reporting or visibility features;
• AI, companion, automation or workflow features.

The scope, price, billing interval, included features, usage limits and renewal terms of each Subscription are displayed before purchase or agreed separately in an order form, offer, contract or online checkout.

Paid Subscriptions may be billed monthly, annually or on another agreed billing cycle. Unless otherwise stated, Subscriptions renew automatically for the agreed renewal period unless terminated before the renewal date.

Users are responsible for ensuring that payment details are valid and up to date. If payment fails, Liver & Heart may restrict access to paid features after reasonable notice.

Liver & Heart may change Subscription prices or plan features for future billing periods. Existing subscribers will be informed in advance where required by law.

Additional terms may apply to specific paid products, enterprise agreements, partner packages, events, programs, payment providers, cancellation rights, free trials, refunds or promotional offers.

Consumer cancellation and withdrawal rights remain unaffected where applicable.

Liver & Heart may offer free trials, promotional access or beta features at its discretion.

At the end of a free trial, access may expire or convert into a paid Subscription if this was clearly stated and accepted during sign-up.

Users may upgrade or downgrade their Subscription where the platform provides this option. Changes may take effect immediately, at the end of the billing period or as otherwise stated during checkout.

Downgrading or termination may result in loss of access to paid features, enhanced visibility, analytics, AI quotas, organization tools or other Subscription-specific functions.

Liver & Heart may cooperate with Partners, including insurers, pharmaceutical companies, diagnostics providers, laboratories, medical device companies, employers, clinics, research institutions, associations and other stakeholders.

Partner cooperation may include educational campaigns, sponsored content, events, screenings, research, aggregated reporting, referral pathways, awareness initiatives, professional education or other lawful collaborations.

Liver & Heart aims to maintain a clear separation between editorial, educational, sponsored and commercial content. Partner Content, sponsored content, advertising or commercially supported initiatives will be labeled where required by law or platform policy.

Partners do not receive access to personally identifiable User data unless the User has expressly consented, a valid legal basis exists, and applicable data protection requirements are met.

Partner-facing reports, dashboards or exports are provided only in aggregated or otherwise privacy-protective form, unless otherwise lawfully agreed with the affected Users. Liver & Heart may apply aggregation thresholds, suppression rules and privacy safeguards to prevent re-identification.

Partner cooperation must not compromise the independence, safety, accuracy or transparency of Liver & Heart Content.

Liver & Heart may list, host, promote or facilitate events, webinars, live sessions, replays, programs, screening pathways, partner services or third-party offerings.

Unless expressly stated otherwise, third-party services are provided by the respective third party, not by Liver & Heart. Separate terms, privacy notices, eligibility criteria, medical consent forms, payment terms or professional rules may apply.

Liver & Heart is not responsible for the availability, quality, medical suitability, professional conduct or outcome of third-party services, unless mandatory law provides otherwise.

Event times, speakers, topics, availability and formats may change. Liver & Heart may cancel, postpone or modify events where necessary.

Liver & Heart processes personal data in accordance with applicable data protection laws, including the GDPR and BDSG.

Details on how personal data is collected, used, shared, stored and protected are set out in the Liver & Heart Privacy Policy.

Where the Services include health-related information, personalization, risk awareness, journey progress, community participation or partner-supported features, special categories of personal data may be processed only where a valid legal basis exists, including explicit consent where required.

Users may have rights of access, rectification, deletion, restriction, portability and objection under applicable data protection law.

Any use of the Services for purposes other than those permitted under these Terms is prohibited.

Users must not:

• copy, translate, modify, decompile, disassemble or reverse engineer the Services;
• derive or attempt to derive source code, algorithms, models or system architecture;
• remove, circumvent or interfere with security, access control, usage limits or copy protection;
• use crawlers, spiders, scrapers or automated tools to collect data from the Services, except for ordinary search engine indexing where technically permitted;
• use the Services to develop competing services with the same or substantially similar functionality;
• use Content for training AI systems or large-scale data extraction unless expressly permitted in writing;
• interfere with platform security, availability or integrity.

Liver & Heart is committed to maintaining a safe, respectful and trustworthy platform.

Users may report violations of these Terms, unlawful Content, rights infringements, unsafe medical claims, abusive conduct or other complaints by using the reporting tools provided on the platform or by contacting [email protected].

Liver & Heart may take appropriate action, including review, removal, restriction, warning, suspension, termination, escalation or notification to competent authorities where required.

Liver & Heart aims to provide reliable access to the Services. However, restrictions or interruptions may occur due to technical conditions, maintenance, internet infrastructure, third-party services, security measures, force majeure or circumstances outside Liver & Heart's control.

Liver & Heart may temporarily restrict access to the Services for maintenance, updates, security measures or operational reasons.

Unless otherwise agreed in a separate paid enterprise or organization agreement, Liver & Heart does not guarantee uninterrupted availability of the Services.

Unless otherwise provided in these Terms, Liver & Heart shall be liable for damages only in cases of intent or gross negligence.

In cases of simple negligence, Liver & Heart shall be liable only for injury to life, body or health, or for breach of an essential contractual obligation. Essential contractual obligations are obligations whose fulfillment is necessary for the proper performance of the contract and on whose compliance the User may regularly rely.

In the event of a slightly negligent breach of essential contractual obligations, Liver & Heart's liability shall be limited to the typical and foreseeable damage at the time of conclusion of the contract.

The above limitations of liability also apply in favor of Liver & Heart's legal representatives, employees and agents.

Liability under mandatory statutory law, including product liability law, remains unaffected.

The User acknowledges that the name, trademarks, logos, design, software, databases, artwork, text, graphics, interfaces, workflows and other intellectual property of Liver & Heart are valuable assets of SPOTIC GmbH or its licensors.

Except as expressly permitted under these Terms, Users may not use Liver & Heart's name, trademarks, logos, design, software or other protected materials without prior written consent.

Content made available on Liver & Heart may be protected by copyright, database rights, trademark rights or other intellectual property rights. Users may access and use such Content only for personal, professional or organizational purposes within the intended functionality of the Services.

Liver & Heart continuously develops and improves the Services. This may require changes to these Terms.

Liver & Heart may amend these Terms where changes are necessary due to legal, technical, economic or functional developments, new features, regulatory requirements, security needs or changes in the Services.

Unless a shorter period is legally permitted or required, Liver & Heart will inform registered Users of material changes at least 14 days before they take effect.

Continued use of the Services after the effective date of the amended Terms shall be deemed acceptance, unless mandatory law requires explicit consent.

Users may stop using the Services at any time.

Registered Users may delete their Account or terminate paid Subscriptions in accordance with the cancellation options provided on the platform or in the applicable Subscription terms.

Liver & Heart may terminate or suspend access if a User materially violates these Terms, fails to pay fees, misuses the Services, infringes rights, creates safety risks or violates applicable law.

Termination does not affect rights and obligations that by their nature continue after termination, including payment obligations, license rights already granted where necessary, liability provisions, intellectual property rights and legal retention obligations.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods. Mandatory consumer protection laws of the country in which a consumer has their habitual residence remain unaffected.

If the User is an entrepreneur within the meaning of Section 14 of the German Civil Code, the place of jurisdiction for all disputes arising from or in connection with these Terms shall be Berlin, Germany, unless mandatory law provides otherwise.

If any provision of these Terms is or becomes invalid, the validity of the remaining provisions shall remain unaffected.

The contract language is English.

Liver & Heart is not obligated or willing to participate in alternative dispute resolution proceedings before a consumer arbitration board, unless legally required.

The European Commission provides a platform for online dispute resolution at: https://www.ec.europa.eu/consumers/odr

If you believe that Content on Liver & Heart violates your rights, please contact us at: [email protected]